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ATCO I-Tek delivers exceptional billing flexibility,
superior customer care, and reliable information
technology solutions to a diverse group of
clients that operate in Canada, the United States, and around the world.
Headquartered in Edmonton, Alberta, Canada, we are a disciplined
business-to-business service provider with proven
processes and controls. ATCO I-Tek provides the people,
processes, and technology to help our clients achieve
their critical business needs.
Flexible Utility Billing and
Exceptional Customer Care
ATCO I-Tek’s experience
in regulated and deregulated energy markets and its
flexible billing system ATCO-CIS provide a significant
benefit to retail, distribution and integrated utility
clients.
We offer end-to-end
services – call centre,
billing, payment processing, and credit and collections
– in one of the most
complex industry structures in North America.
ATCO I-Tek manages approximately 2.4 million customer
relationships, answers 1.8 million customer
calls, produces 11.8 million statements, processes
more than 10.6 million payments, and collects more
than $3.4 billion on behalf of our clients each year.
End-to-end Information
Technology Solutions
We provide the people,
processes, technology and applications to help our
clients achieve their business goals, improve
productivity, manage IT costs, and improve IT
security and asset management.
ATCO I-Tek offers full
lifecycle management for a diverse suite of services and
technologies including: workstation, server, network and
security services; mobile workforce solutions; voice
systems; infrastructure planning and implementation; and
technical support.
Clients also benefit from
ATCO I-Tek’s expertise in business application strategy,
architecture, development, integration, maintenance and
enhancement. ATCO I-Tek supports more than 900
desktop and specialized business applications.
ATCO I-Tek is a part of the ATCO Group of Companies.
Alberta-based ATCO Ltd., with
more than 7,500 employees and assets of approximately
$10.0 billion, delivers service excellence and
innovative business solutions worldwide with leading
companies engaged in Utilities (pipelines, natural gas
and electricity transmission and distribution), Energy
(power generation, natural gas gathering, processing,
storage and liquid extraction), Structures & Logistics
(manufacturing, logistics and noise abatement) and
Technologies (business systems solutions). More
information can be found at
www.atco.com.
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