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ATCO I-Tek delivers exceptional billing flexibility,
superior customer care, and reliable information
technology solutions to a diverse group of
clients that operate around the world.
Headquartered in Edmonton, Alberta, Canada, we are a disciplined
business-to-business service provider with proven
processes and controls. ATCO I-Tek has a team of almost 1,000 people focused on helping our clients achieve
their critical business needs.
Flexible Utility Billing and
Exceptional Customer Care
ATCO I-Tek’s experience
in regulated and deregulated energy markets and its
flexible billing system ATCO-CIS provide a significant
benefit to retail, distribution and integrated utility
clients.
We offer end-to-end
services – billing, payment processing, credit and collections,
and our award-winning call centre – in one of the most complex
industry structures in North America.
ATCO I-Tek manages more than 2.3 million customer
relationships, answers more than 1.6 million customer
calls, produces more than 11.7 million statements,
processes more than 10.6 million payments, and collects
more than $3 billion on behalf of our clients each year.
End-to-end Information
Technology Solutions
We provide the people,
processes, technology and applications to help our
clients achieve their business goals, improve
productivity, manage IT costs, and improve their IT
security and asset management.
ATCO I-Tek offers full
lifecycle management for a diverse suite of services and
technologies including: workstation, server, network and
security services; mobile workforce solutions; voice
systems; infrastructure planning and implementation; and
technical support.
Clients also benefit from
ATCO I-Tek’s expertise in business application strategy,
architecture, development, integration, maintenance and
enhancement. ATCO I-Tek supports more than 900
desktop and specialized business applications.
ATCO I-Tek is part
of the ATCO Group of Companies. ATCO Group is a
diversified, Canadian-based international group of companies with
more than 7,000 people actively engaged in Power
Generation (natural gas and electricity transmission and
distribution) and Global Enterprises, with companies
active in industrial, manufacturing, technology,
logistics and energy services.
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