Implement consistent, accurate processes that meet your unique business needs, with ATCO I-Tek.
ATCO I-Tek is an end-to-end IT service provider that specializes in customer care and billing, managed services and application services. With a team of more than 770 professionals, two world-class data centres, and expertise in over 900 applications, we focus on helping clients meet their critical business and IT needs.
ATCO I-Tek offers end-to-end call centre, billing, payment processing and credit and collections services. We manage approximately 2.5 million customer relationships, answer more than 1.7 million customer calls, process upwards of 11 million payments and collect more than $3.8 billion for our clients each year.
Customer Care & Billing
We have the skills, processes and relationships to efficiently oversee all your operations. We utilize best practices, such as LEAN and Six Sigma, to continually improve our processes. We provide end-to-end business process management that is outcome-focused and quality driven.
Our onshore and offshore customer care professionals are dedicated to helping more than 100,000 customers every month. We provide answers to a wide range of billing and general inquiries, service requests and emergency calls.
ATCO I-Tek is committed to excellence in customer service and has been awarded the top customer service provider in the North American energy sector by Service Quality Measurement Group Inc. several years in a row. Our call centres have also been rated #1 in customer satisfaction.
Our flexible billing system, ATCO-CIS, provides significant benefit to retail, distribution and integrated utility clients. ATCO-CIS manages all aspects of customer information, from billing and collection to customer assistance and complex metering for residential, commercial and industrial accounts.
What sets us apart from other Business Process Outsourcing companies is our carefully developed knowledge management system. We have created documentation and training to support you through every step of the business management change process – these include business process capture, user documentation creation and business process and system training.
ATCO I-Tek will take care of the day-to-day activities while you concentrate on your business strategy.
Businesses don’t shut down at 5 p.m. - and neither do we. Our Customer Support Centre provides 24x7 support and draws on years of expertise and experience in order to respond effectively to all levels of issues or questions.
We are committed to making sure you can reach us whenever you need to – our team is available via email, phone, remote and on-site support.
Our Customer Support Centre is here to help – so you can focus on your business.